🧾 Refund Policy
At Boxing Manufacturers, we aim to build long-term partnerships with every client through honesty, transparency, and quality craftsmanship. Our refund and return policy reflects these same values. We want our customers — whether distributors, gyms, or private brands — to feel confident that their order is handled fairly, and that any issue is addressed with respect and professionalism.
This Refund Policy explains how we handle refunds, replacements, and related claims for products purchased through www.boxing-manufacturers.com or directly from our sales team.
🧤 1. Refund Eligibility
Refunds are available under specific conditions.
Since most of our boxing products are custom-made or OEM orders, full refunds are not applicable once production has started or materials have been customized. However, if there is a clear factory error — such as incorrect logo, wrong size, or defective material — we will take full responsibility and offer a replacement or partial refund depending on the case.
For stock or sample orders, refunds can be processed if the product is returned unused, undamaged, and in its original packaging within 7–14 business days of receipt. Buyers must notify us by email before sending any return to ensure proper authorization.
🧾 2. Non-Refundable Cases
Certain orders are not eligible for refunds, including:
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Custom boxing gloves, pads, or bags with personalized designs or logos.
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Orders where color, size, or texture differences are within acceptable manufacturing tolerances.
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Damage caused by improper use, poor storage, or transport arranged by the buyer.
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Samples or prototypes made specifically for testing and design confirmation.
These limitations exist because custom boxing equipment is produced to individual specifications and cannot be resold.
⚙️ 3. Factory Responsibility
As a professional boxing factory, we stand behind our quality standards. Every product passes multiple quality control stages — from raw material inspection to final packaging checks.
If an issue occurs that is proven to be our manufacturing error, we will either:
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Replace the defective product at no additional cost, or
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Provide a partial refund based on the nature and extent of the defect.
Buyers must provide photos, videos, or written reports within 7 days of delivery to verify the problem. Once confirmed, we will arrange compensation promptly.
📦 4. Returns and Shipping Costs
For returns or replacements, shipping costs depend on responsibility:
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If the issue is factory-related (wrong product, damaged during internal packing), we cover full shipping fees.
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If the return is due to a customer preference or design change after approval, the buyer is responsible for return shipping.
We recommend using a traceable shipping service and providing a valid tracking number to ensure safe and confirmed delivery back to our warehouse.
💰 5. Refund Processing Time
Once a return or replacement has been approved, refunds are typically processed within 7–10 business days.
Depending on your payment method or banking institution, it may take additional time for the amount to reflect in your account.
We will notify you via email as soon as the refund has been issued or the replacement product has been dispatched.
🧾 6. Order Cancellation
Orders can be canceled within 24 hours of payment confirmation, provided that production has not yet started.
After materials have been prepared, a cancellation fee may apply to cover labor and setup costs.
For large OEM projects, cancellations after sampling or material approval are not refundable.
Our team encourages buyers to communicate early if they need to modify or postpone orders — we’ll do our best to assist within reasonable production limits.
🌍 7. Fair Practice and Transparency
Our refund and replacement process is designed to be fair for both parties.
As a trusted boxing supplier, we focus on finding practical solutions rather than excuses.
We believe that open communication solves most issues faster and better than long legal disputes.
In every case, our goal is simple: to maintain trust, deliver quality, and ensure our clients are satisfied with the outcome.
📩 8. How to Request a Refund
If you believe your situation qualifies for a refund or replacement, please contact us with the following details:
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Order number or invoice reference
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Clear photos or videos showing the issue
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Description of the problem and preferred resolution
Send all requests to info@boxing-manufacturers.com with the subject line “Refund Request – [Order Number]”.
Our customer service team will respond within 1–2 working days to guide you through the next steps.
🤝 Conclusion
At Boxing Manufacturers, our reputation is built on fairness and responsibility.
We understand that sometimes issues happen — but we’re committed to resolving them in a way that protects both our customers and our brand integrity.
This refund policy ensures every buyer knows what to expect and can work with us confidently.
By ordering from Boxing Manufacturers, you agree to this policy and acknowledge that custom-made boxing gear follows different refund terms due to its personalized nature.
Our mission remains clear: to be a professional, trustworthy boxing manufacturer that delivers both top-quality products and peace of mind.